We're committed to providing you with the best possible experience. If you have any concerns or complaints, we're here to help resolve them promptly and fairly.
We're committed to providing you with the best possible experience. If you have any concerns or complaints, we're here to help resolve them promptly and fairly.
This grievance redressal mechanism ensures that your voice is heard and your concerns are addressed in a timely manner.
Issues related to AI responses, app functionality, or user experience
Concerns about data protection, privacy breaches, or security issues
Problems with subscription charges, refunds, or payment processing
Technical difficulties, bugs, or platform accessibility issues
Concerns about inappropriate content or moderation decisions
Issues with account access, deletion, or data management
Fill out the grievance form below with detailed information about your concern
You'll receive an acknowledgment within 24 hours with a unique reference number
Our team will investigate your grievance and gather necessary information
We'll provide a resolution within 7-15 days, depending on the complexity
We'll follow up to ensure the resolution meets your satisfaction
Email: grievance@wtmf.ai
Phone: +91 40 1234 5678
Response Time: Within 24 hours
Knockverse Pvt. Ltd.
434, Sagar Society
Banjara Hills, Hyderabad
Telangana 500073, India
If you're not satisfied with the resolution provided, you may escalate your grievance:
Initial grievance submission and resolution
Escalation to senior management for review
If required, external mediation services