WTMF

Grievance Redressal

When something doesn't sit right.

We're committed to giving you the best possible experience. If something falls short, this is the path to getting it heard, looked at, and made right.

Our commitment

We take every concern seriously. This grievance redressal mechanism ensures that your voice is heard and your concerns are addressed promptly and fairly.

Types of grievances we address

Service quality

Issues related to AI responses, app functionality, or user experience.

Privacy & security

Concerns about data protection, privacy breaches, or security issues.

Billing & payments

Problems with subscription charges, refunds, or payment processing.

Technical support

Technical difficulties, bugs, or platform accessibility issues.

Content & moderation

Concerns about inappropriate content or moderation decisions.

Account management

Issues with account access, deletion, or data management.

How the process works

  1. 01

    Submit your grievance

    Fill out the form below with detailed information about your concern.

  2. 02

    Acknowledgment

    You'll receive an acknowledgment within 24 hours with a unique reference number.

  3. 03

    Investigation

    Our team investigates your grievance and gathers any necessary information.

  4. 04

    Resolution

    We'll provide a resolution within 7–15 days, depending on complexity.

  5. 05

    Follow-up

    We'll follow up to make sure the resolution actually meets your needs.

Response-time commitments

24h
Initial acknowledgment
7–15d
Resolution timeline
48h
Follow-up response

Submit your grievance

Tell us what happened. The more detail you can share, the faster we can investigate.

Preferred contact method

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Other ways to reach us

Grievance officer

Phone
+91 40 1234 5678
Response time
Within 24 hours

Company address

Knockverse Pvt. Ltd.
434, Sagar Society
Banjara Hills, Hyderabad
Telangana 500073, India

Escalation process

If you're not satisfied with the resolution, here's how to escalate:

  • Level 1 · Grievance officer. Initial grievance submission and resolution.
  • Level 2 · Senior management. Escalation to senior management for review.
  • Level 3 · External mediation. If required, external mediation services.