GrievanceRedressal

We're committed to providing you with the best possible experience. If you have any concerns or complaints, we're here to help resolve them promptly and fairly.

Our Commitment

We're committed to providing you with the best possible experience. If you have any concerns or complaints, we're here to help resolve them promptly and fairly.

This grievance redressal mechanism ensures that your voice is heard and your concerns are addressed in a timely manner.

Types of Grievances We Address

Service Quality

Issues related to AI responses, app functionality, or user experience

Privacy & Security

Concerns about data protection, privacy breaches, or security issues

Billing & Payments

Problems with subscription charges, refunds, or payment processing

Technical Support

Technical difficulties, bugs, or platform accessibility issues

Content & Moderation

Concerns about inappropriate content or moderation decisions

Account Management

Issues with account access, deletion, or data management

Our Grievance Redressal Process

1

Submit Your Grievance

Fill out the grievance form below with detailed information about your concern

2

Acknowledgment

You'll receive an acknowledgment within 24 hours with a unique reference number

3

Investigation

Our team will investigate your grievance and gather necessary information

4

Resolution

We'll provide a resolution within 7-15 days, depending on the complexity

5

Follow-up

We'll follow up to ensure the resolution meets your satisfaction

Response Time Commitments

24 Hours
Initial Acknowledgment
7-15 Days
Resolution Timeline
48 Hours
Follow-up Response

Submit Your Grievance

Additional Contact Information

Grievance Officer

Email: grievance@wtmf.ai
Phone: +91 40 1234 5678
Response Time: Within 24 hours

Company Address

Knockverse Pvt. Ltd.
434, Sagar Society
Banjara Hills, Hyderabad
Telangana 500073, India

Escalation Process

If you're not satisfied with the resolution provided, you may escalate your grievance:

1

Level 1: Grievance Officer

Initial grievance submission and resolution

2

Level 2: Senior Management

Escalation to senior management for review

3

Level 3: External Mediation

If required, external mediation services